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Customer Complaints? They’re just the tip of the iceberg!
By :
Juliet Mumford
Juliet Mumford of Intelligent Insight explains why measuring customer satisfaction reaches far beyond counting the number of customer complaints.
Legitimate Home Business
By :
Vincent Murphy
There are several opportunities to start a home business,just look at the e-mails that are sent to you multiple times during the day asking you to join their business – how do you know which are legitimate and which are not?
In considering a home-based business determine whether-or-not you work well under the direction of someone else who has already established their business which you are entering in as a franchise. Unless you are starting something completely new, you w...
Improve Your Customer Service
By :
ian Williamson
Good customer service is one of the most important part of your business. It's essential to get repeat customers, the backbone of most businesses. And unsatisfied customers are always fast to spread their unhappiness. So here are a few tips about customer service:
How To Turn Your Clients Into Raving Fans
By :
Jim Klein
Here's two customer service tips to help you turn your clients into raving fans.
Help Desk: The Solution To All Your IT Nightmares
By :
Andrew James
Technology such as the Help Desk covered in this article are rapidly changing our world in many ways and becoming more affordable for the average person
Customer Service Is Now Customer Care
By :
Richard Saporito
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching on everywhere. With aging baby boomers, world events and additional pressures in today’s society; it is “customer care” that has evolved in our economy. We have moved from a manufacturing economy to a service economy and are currently leaning towards a “servicecare” economy. As we ...
Customer Service Strategies on eBay
By :
Michael Hehn
Customer service is important on eBay. Buyers rate their satisfaction with sellers, and your rating can make a difference on whether potential customers are willing to buy from you.
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